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Customer Service

How do I contact Balsam Hill?

Our Customer Support Specialists are available at the following times:

  • Monday - Tuesday: 5am-9pm PT, 8am-12am ET
  • Wednesday, January 31st: 5am-5pm PT, 8am-8pm ET
  • Thursday, January 1st: Closed
  • Friday - Sunday: 5am-9pm PT, 8am-12am ET

Call 1.888.55.BALSAM

Live chat and Text 1.650.855.8663 is available during these hours:

  • Monday - Tuesday: 5am-9pm PT, 8am-12am ET
  • Wednesday, January 31st: 5am-5pm PT, 8am-8pm ET
  • Thursday, January 1st: Closed
  • Friday - Sunday: 5am-9pm PT, 8am-12am ET

Balsam Hill® is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.

Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

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